Warranty & Product Registration
Register your product or file a claim below, it takes less than two minutes. Bought on Amazon? We've got you covered too.
Warranty FAQ
How long is the warranty?
How long is the warranty?
Ultra Game products are covered by a 1-year warranty for eligible manufacturing defects. Warranty claims are reviewed separately from our 30-day return and exchange policy.
I bought on Amazon, am I covered?
I bought on Amazon, am I covered?
If your Ultra Game item was purchased through Amazon, standard returns and exchanges must be handled according to Amazon’s return policy. For concerns involving a potential manufacturing defect, you may submit a warranty claim for our team to review.
What does the warranty cover?
What does the warranty cover?
Our warranty applies to eligible manufacturing defects. Each warranty claim is reviewed individually to determine whether the issue qualifies for coverage. Normal wear and tear or issues unrelated to a manufacturing defect are not covered.
How long does a claim take?
How long does a claim take?
Warranty claims are reviewed separately from standard returns and exchanges. Processing times may vary depending on the claim. Once your submission has been reviewed, our team will contact you with the next steps.
Do I need a receipt?
Do I need a receipt?
Valid proof of purchase is required for returns and exchanges. For warranty claims, we recommend providing your purchase or order information when submitting your claim so our team can properly review the request.
