What Is Your Return Policy?
We are happy to accept eligible merchandise for a refund or exchange within 30 days after the order is received.
Returns or exchanges requested more than 30 days after receipt will not be accepted.
To qualify for a return or exchange, all items must:
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Be in new, unworn, and unwashed condition
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Have all original tags attached to the garment
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Include the original packaging, when applicable
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Be accompanied by valid proof of purchase
All original tags must remain attached to the garment. If any tag has been removed, detached, cut off, or is otherwise no longer attached, the return or exchange will be refused.
Items marked as Final Sale are not eligible for a return or exchange. Original shipping charges are non-refundable.
Returns and Exchanges
To begin a return or exchange, please contact our Customer Support team through our Contact Us page and provide your order information. Our team will review your request and guide you through the return process.
Return requests must be submitted within 30 days after the order is received. No returns or exchanges will be accepted after the 30-day return period.
Before sending an item back, please confirm that:
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The item has not been worn or washed
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All original tags remain attached to the garment
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The item is returned with its original packaging, when applicable
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Valid proof of purchase is available
Returned merchandise will be inspected upon receipt. If any original tag has been removed or is no longer attached to the garment, the return or exchange will be refused.
Please note:
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Each item is eligible for one exchange only
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If you need a different item after an exchange, we recommend requesting a refund, if eligible, and placing a new order
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Promotional pricing, discounts, bundles, or limited-time offers cannot be applied to exchanges
Warranty Claims
If your item is covered under our warranty and has a manufacturing defect, please complete the warranty claim form on our website. Our team will review your submission and contact you with the next steps.
Warranty claims are reviewed separately from standard returns and exchanges.
Holiday Returns
Holiday purchases are subject to the same standard return policy.
Eligible merchandise must be returned within 30 days after the order is received. Returns requested after the 30-day period will not be accepted.
All original tags must remain attached to the garment.
Return Processing
Once your return is received, please allow up to seven business days for processing. During peak periods, including holidays and promotional events, processing may take up to 14 business days.
All returned merchandise will be inspected to confirm that it meets our return requirements.
Returns will be refused if:
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The item has been worn, washed, or used
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Any original tag has been removed or is no longer attached
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The item is received outside the 30-day return period
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Valid proof of purchase is not provided
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The item is marked as Final Sale
After an eligible return has been processed, you will receive an email confirmation.
Refunds are issued to the original payment method and may take up to one billing cycle to appear on your statement, depending on your financial institution.
Purchases From Other Retailers
If you purchased an Ultra Game product from another retailer or marketplace, the return or exchange must be handled according to that retailer’s return policy.
Please contact the original place of purchase for assistance.
Lost or Incorrect Returns
Returned items remain the customer’s responsibility until they are received by our warehouse. We recommend using a trackable shipping service and keeping your proof of shipment until your return has been processed.
Ultra Game is not responsible for returns that are lost, damaged, or delayed during transit.
If you accidentally return an item that was not part of your order, please contact Customer Support as soon as possible. While we will make reasonable efforts to locate and return the item, we cannot guarantee recovery or provide compensation for items sent in error.
If the item is located, additional shipping charges may apply to return it to you.
