You can return your merchandise for up to 30 days from your item's order date. 

RETURNING YOUR MERCHANDISE

Product returns are super easy. Click here to visit our return center to get started.

Enter your email used to place your order. A link will be sent to your email to start your return.

Click which items you would like to return and the reasons for each item. 

You will see an estimated refund minus the cost of the return label.

Confirm that you want to return your items and it will generate a pre-paid mailing label (You will get an email with the return label as well in case you can't print it immediately).

Pack up your items and send them back within 14 days of confirmation of return.

It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement. You will receive a confirmation email once this is completed.

If you have any questions, feel free to email us at Help@Ultragameshop.com.

TERMS OF AGREEMENT

Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed. Ultra-Game reserves the right to reject merchandise that is worn, torn, used, or in any way altered from their original form at the time of purchase. 

We must receive return items within 14 days of the return/exchange approval. Items received after this time may be rejected.

It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement. You will receive a confirmation email once this is completed.