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Faq

Payments

What forms of payment do you accept?

Can I purchase an Ultra Game Gift Card?

What If I purchased an item at full price and now it is on sale, do you offer a price adjustment?

I have a discount code. How do I use it?

Order Related

Made a Mistake on My Order, can I change it?

I placed my order, but I didn’t get an email confirmation, why did this happen?

How Long Does It Take to Ship Out My Order?

I Was Sent the Wrong Items, What Do I Do?

How Are Orders Shipped?

How Long Will It Take for My Order to Be Delivered?

Does Ultra Game ship to International Countries?

Product Returns

Returning Your Merchandise

My Return Was Rejected, What Does That Mean?

Miscellaneous

If I Buy an Item from A Retail Store That Sells Brooklyn Cloth, Can I return or exchange Back to the Website?

Do you have any retail locations?

Contact us

How can we keep up with all the new items and sales?

How can I get a hold of Customer Service?

Sale

Unavailable

Sold Out