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Frequently Asked Questions

Payments

What forms of payment do you accept?

Can I purchase an Ultra Game Gift Card?

What If I purchased an item at full price and now it is on sale, do you offer a price adjustment?

I have a discount code. How do I use it?

ORDER RELATED

I placed my order but I didn’t get an email confirmation. Why did this happen?

I Made a Mistake on My Order, can I change it?

Does Ultra Game ship to International Countries?

How Are Orders Shipped?

How Long Does It Take to Ship Out My Order?

How Long Will It Take for My Order to Be Delivered?

I Was Sent the Wrong Item/s. What Do I Do?

Can I return my item?

How can I return my order?

My Return Was Rejected, What Does That Mean?

Miscellaneous

If I Buy an Item from A Retail Store That Sells Ultra Game, Can I return or exchange Back to the Website?

Do you have any retail locations?

Contact us

How can we keep up with all the new items and sales?

How can I get a hold of Customer Service?

Sale

Unavailable

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