Refund policy

What is your return policy?

We're happy to accept eligible merchandise for a refund or exchange within 45 days of purchase.

To qualify for a return or exchange, items must:

• Be in new, unworn, and unwashed condition.

• Have all original tags attached.

• Include the original packaging, when applicable.

• Be accompanied by valid proof of purchase.

Items marked as Final Sale are not eligible for return or exchange. Original shipping charges are non-refundable.

Returns & Exchanges

To begin a return or exchange, please contact our Customer Support team through our Contact Us page and provide your order information. Our team will guide you through the return process.

Please note:

• Each item is eligible for one exchange only. If you need a different item after an exchange, we recommend requesting a refund (if eligible) and placing a new order.

• Promotional pricing, discounts, bundles, or limited-time offers cannot be applied to exchanges.

Warranty Claims

If your item is covered under our warranty and has a manufacturing defect, please complete the warranty claim form on our website. Our team will review your submission and contact you with the next steps.

Holiday Returns

Items purchased between November 1 and December 24 may be returned within 60 days of purchase. Purchases made outside this period are covered by our standard 45-day return policy.

Return Processing

Once your return is received, please allow up to 7 business days for processing. During peak periods, including holidays and promotional events, processing may take up to 14 business days.

After your return has been processed, you will receive an email confirmation. Refunds are issued to the original payment method and may take one billing cycle to appear on your statement, depending on your financial institution.

Purchases from Other Retailers

If you purchased an Ultra Game product from another retailer or marketplace, returns and exchanges must be handled according to that retailer's return policy. Please contact the original place of purchase for assistance.

Lost or Incorrect Returns

Returned items remain the customer's responsibility until they are received by our warehouse. We recommend using a trackable shipping service and keeping your proof of shipment until your return has been processed.

Ultra Game is not responsible for returns that are lost, damaged, or delayed during transit.

If you accidentally return an item that was not part of your order, please contact Customer Support as soon as possible. While we will make reasonable efforts to locate and return the item, we cannot guarantee recovery or provide compensation for items sent in error. If the item is located, additional shipping charges may apply to return it to you.